Client Survey | Feedback | McKeowns Solicitors

Your Name*

Your Reference*

Email Address*

I was satisfied with the speed of contact from McKeowns Solicitors after reporting the matter

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I was satisfied with the level of contact by my file handler during my case and felt I was kept updated

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

When I called the majority of my calls were answered personally

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

When I had the occasion to leave either voicemails or messages they were returned

Same Day

24 Hours

Over 48 Hours

Not at all

The advice and assistance provided throughout the matter was clear and concise

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

I always found the person dealing with my matter to be very helpful

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

On the occasions my calls were answered by the main reception the following would best describe my experience:

My call was dealt with quickly and efficiently

I was kept on hold for most of the time

I had to explain the reason for my call on more than one occasion

The receptionist did not know how to handle my query

I thought the receptionist was unhelpful

How satisfied are you with the outcome of your matter?

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

How satisfied are you with the level of service you received during the course of your matter?

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

How likely are you to use Mckeowns Solicitors again, or recommend our service to others?

Very Likely

Likely

Neutral

Unlikely

Never Again

What did you like / dislike about the service you received?

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